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What st33 Does With Your Personal Information

When you open an account with us, we collect only what we need to run your account — your contact details, payment method selections like Touch 'n Go eWallet or Boost, and your session activity.

No data sold to third partiesAccount data encrypted in transitYou can request your data any timeCookies explained clearly belowContact our team for any privacy concern
st33 What st33 Does With Your Personal Information
HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

We apply encryption to data moving between your device and our servers, and we restrict internal access to personal account data on a need-to-know basis. Cookies help us keep your session active and remember your payment preference — for example, if you used Boost last time, we surface that method first at the cashier. You can manage cookie behaviour in your browser settings at any time without losing your account access.

Data Encryption

All data exchanged between your device and st33 — including account credentials and e-wallet selections — travels over encrypted connections. We do not store card numbers or full wallet credentials on our side.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your payment preference, such as GrabPay or Touch 'n Go eWallet, so the cashier loads faster on your next visit.

Data Retention

We keep your account data while your account is open and for a defined period after closure, in line with applicable requirements. Once that period passes, personal identifiers are removed from active records.

Your Access Rights

You have the right to ask what data we hold, request corrections, or ask us to delete your account data where no legal obligation requires us to keep it. Submit your request via live chat or email.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how your personal data is handled, want to correct something on your account, or want to request a copy of the data we hold — our support team is the direct route. Reach us through any of the channels below and we will respond with the relevant information tied to your account.

Live Chat Start a live chat session directly from the st33 site. Our team can pull up your account, confirm what data we hold, and walk you through any correction or deletion request.
Email Support Send your privacy request by email with your registered account details. We will acknowledge within one business day and follow up with the information or action requested.
Account Settings Some personal details — including your contact number and linked e-wallet preference — can be updated directly in your account settings without needing to contact support.

Privacy Policy Questions Answered

These are the questions we hear most from account holders about how their information is handled. If your question is not covered here, reach out via live chat and we will give you a direct answer tied to your account.

We collect your name, email, mobile number and your payment method choice — for example, Touch 'n Go eWallet or Boost. We also log session data like your IP address for account security purposes.

We share only what is necessary with payment processors to complete your transactions — such as the rails behind GrabPay or DuitNow. We do not sell or rent your personal data to any third party.

We retain account data for a set period after closure as required by applicable rules. Once that retention window closes, personal identifiers are removed from our active systems.

Yes. Contact us via live chat or support email with your registered account details. We will confirm what data we hold and provide it in a readable format within a reasonable timeframe.

We use session cookies to keep you logged in and functional cookies to remember payment preferences like Touch 'n Go eWallet at the cashier. You can adjust cookie settings in your browser without losing account access.

Contact our support team immediately via live chat. We will review your account's session history, flag any unusual activity, and walk you through securing your login credentials.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.